What is Insurance Steering?
‘Insurance Steering’ is the term used to describe the process where an insurance company uses influence, pressure, or some other deceptive method (such as saying you have to use one of their ‘approved’ auto repair shops) to push you into using the auto body repair shop or services of their choosing to repair your car.
Your insurance company may tell you that you must take your car to a specific location for the estimate or repairs, usually that facility is one of their ‘approved’ shops. This is not an ethical business process.
Once there for an estimate, you can be hustled into having your vehicle repairs or services done there. Often, you will be promised instant priority placement, immediate rental car availability, lifetime guarantee and more, in order to influence you into a contract for repairs.
What most people don’t know is that these repair shop’s use junkyard parts, aftermarket parts and a number cutting corners in an effort to save on THEIR costs, not yours, in order to maintain their ‘approved’ facility status with insurance companies.
Most people find out, after the fact, that they had the right to use the repair shop of their choice. Don’t let your insurance company pressue you into choosing a inferior auto body repair shop.